Returns Policy

Terms & Conditions 

 

 

 

DEPOSITS

 

We reserve the right to request a deposit in order to secure an appointment. Any changes to the appointment must be made in accordance with the Cancellations Policy.

 

All deposits are non-refundable. 

This includes both hair/make-up appointments and salon courses.

 

 

CANCELLATIONS

 

To cancel or change an appointment, a minimum of 48 hours notice is required. 

 

As all deposits are non-refundable you can carry over the appointment to a date within 4 weeks of the original booking. 

This is subject to availability. 

 

Cancellations made within 48 hours of an appointment will result in a lost deposit. 

 

REFUNDS

 

If you are unhappy or change your mind about your order/ purchase, you may exchange it within 7 days of purchase, or we can issue a credit note to last 6 months to spend in the salons. 

 

Products must be returned unused, unopened with their seal intact and in the same condition as they were originally purchased from LMD salon. We will not accept for exchange or refund any item which has been used or is not in the exact condition in which it was purchased from us.

 

Postage charges will not be refunded or credited, and you will need to post back at your own expense.

 

 

VOUCHERS

 

Available for both appointments and products.

These are non-refundable and must be produced at the time of your appointment/purchase.

Vouchers are valid for 6 months from date of purchase and cannot be extended.

Vouchers can only be redeemed in store. 

 

 

PRICES

 

Our prices are subject to change without notice.

 

APPOINTMENTS

 

Please arrive on time for all appointments. Late arrival may result in a shortened appointment time which will be charged at full price. 

 

PATCH TESTS

 

Tinting services require a patch test 24 hours prior to your first treatment; this is for your safety.
Providing no adverse reactions take place, we will be happy to treat you safely.
Please let us know if you have overly sensitive skin or any specific allergies that may be affected by our treatments or products. 

 

ONLINE ORDERS

 

Orders are processed within 24hours, with exception to those placed on the weekend which will be processed on Mondays. Orders placed during a period when the salon is closed will be processed on the next working day. 

 

All orders are posted 2nd class signed for by Royal Mail and delivery is expected in 3-5 working days. Please ensure someone is available to sign for your parcel.

 

COMPLAINTS PROCEDURE

 

LMD salon endeavours to treat all its clients appropriately and fairly. If however you are unhappy with a service  you are entitled to lodge a complaint. 

In the first instance if you have a grievance you must make our salon manager aware of your complaint so that they can deal with it appropriately on the day.  

 

We encourage any client who is unhappy with a service provided to alert a member of staff while still in the salon.

Failure to do so may result in our inability to resolve your complaint. 

 

 

 

 

 

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